THE ENGAGEMENT · PER PROJECT

Two or three people know how the work really gets done.

When they are away, it shows. Some of it is written down — a procedure, a quality manual, a spec nobody has reopened in three years. The version people actually work from is somewhere no model can reach. We take one process, put that know-how inside it, and the routine stops going through your experts: it arrives handled, and they rule on the cases that need their judgment.

This work can only be done while those people are still here. That is the only urgency on this subject, and it does not come from us.

Twenty minutes on one process, and a straight answer →See the whole ladder →

What the engagement is

Building is not the bottleneck anymore. Making it pay off is — and that happens in your workflows and in the knowledge locked in your people and your documents.

One processOne real workflow where AI should already be paying off — bring it, or find it with us. Not a company-wide programme.
Your knowledge, made operationalThe expertise in your people's heads and the know-how buried in documents nobody has formalized — context no foundation model will ever have. Turned into grounded, working assets inside the workflow. Yours to keep.
Proven against an honest baselineWhat counts as success is agreed before we start and measured as we go. A no still ends with the reason.
The operating model, then the handoverThe redesigned work and what your people do next — their judgment moved to where it pays more, not cut. Then the build-out: the solution is yours, it runs on your side and evolves without us.

The largest study of this measured what happens: a support organization that trained its system on its own top performers' work saw novices resolve 34% more per hour, and its experts gain nothing. The value was not the model — it was the knowledge the model finally had access to. (Brynjolfsson, Li & Raymond, Quarterly Journal of Economics, 2025 — 5,172 agents, 3 million conversations.)

Before you book

We take one process at a time, and these engagements only work under five conditions. They barely depend on us.

1
One person decides.
You can say yes without a committee, a steering group, or a tender. When three departments have to agree, the decision takes longer than the engagement.
2
The people who know will be freed up, not quoted.
Their know-how is in their heads, and in documents that no longer quite describe what is done. We need those people half a day a week — including the busy weeks — not their documentation. This is the condition we see fail most often, by a wide margin.
3
The work contains judgment.
Someone decides, arbitrates, says no. If ten cases out of ten can be handled by someone applying the procedure to the letter, a plain automation costs less than we do — and we will tell you so.
4
You know what a mistake costs.
A delay, a rework, a customer, a penalty. Without that there is no honest baseline to compare against, so there is nothing to prove.
5
You accept being measured, both ways.
We agree on what will count as success before we start. If the measurement says no, it stops there and you leave with the reason.

Do not book if

you are looking for a demo to show a shareholder or a board;
the goal is to cut jobs — those projects turn around on the first awkward case: you call back the people you let go;
you want "an AI strategy" rather than one precise process;
nobody on your side will carry the subject after we leave;
you would rather give us access to your data than to your people.

Who you will be talking to

Led by a PhD in AI (Sorbonne / Inria) — 20 years operationalizing expert knowledge into real workflows: a privacy-preserving search platform for the investigative network behind the Panama Papers, an augmented legal word processor, and an Inria–CNIL distinguished-paper award. We have been building AI systems since 2006, well before the generative wave.

If there is a playbook for it, hire the consultancy. If there is not — that is us.

If you tick every box

Twenty minutes, with the person who would do the work. The call can end with "this is not for you" and what we would do in your place.

Twenty minutes on one process, and a straight answer →

Missing one or two conditions? Start with The Agenda — what a leader needs to know this month — or with a public verdict. Nothing to pay, nothing to commit.