Transforming HR with AI: Insights from Amy Farner

2026-05-28 · Source: The Pulse of AI · Field: Business & Management — Human Resources & Workforce Development, Corporate Strategy & Leadership, Consulting & Professional Services · Depth: Novice, extended

Summary

Amy Farner, EVP of The Josh Bersin Company, discussed the evolution of AI in HR and their AI Co-Pilot, Galileo, on The Pulse of AI podcast. Galileo, deployed by 1,100 companies, captures 25+ years of human capital advisory expertise, transforming how organizations access insights. The company, with fewer than 50 individuals, built Galileo by loading tens of thousands of content pages, finding that a full corpus enriches responses. This tool accelerates tailoring and implementation, shifting the company's delivery from traditional consulting to technology-powered insights. It also democratizes access for small and mid-market businesses, offering expert HR advice previously out of reach.

Key takeaway

For HR leaders and Directors of AI/ML navigating organizational transformation, recognize that AI adoption is an "evolve or die" imperative. Prioritize reinventing work processes and fostering employee trust through transparent communication about role evolution. Crucially, provide best-in-class internal AI tools; otherwise, your employees will seek external solutions, risking data governance and security.

Key insights

AI transforms HR advisory, democratizing expert knowledge and accelerating organizational change.

Principles

• Trust is foundational for AI adoption.
• AI democratizes expertise for SMBs.
• Learn AI by actively using AI tools.

Method

The Josh Bersin Company built Galileo by loading tens of thousands of content pages, testing for gaps, and licensing external content. They tightly tune the agent platform for content sourcing and transparency with line-by-line citations.

In practice

• Use AI as an HR assistant.
• Rethink entire HR operating models.
• Create specialized AI agents for managers.

Topics

• AI in HR
• Galileo
• Organizational Transformation
• HR Technology
• AI Adoption
• Skills Velocity
• Enterprise AI

Best for: Executive, HR Professional, Director of AI/ML, Consultant

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Editorial summary, takeaway, and curation by AIssential. Original article published by The Pulse of AI.