Amazon.com is up and down, with login errors and prices not loading

2026-03-05 · Source: The Verge · Field: Technology & Digital — Cloud Computing & IT Infrastructure · Depth: Fundamental Awareness, quick

Summary

Amazon customers across its shopping platform and Amazon Music experienced widespread issues with checkout, search, login, and page loading on March 5th. Downdetector reported a significant spike in user complaints, with many Verge staffers also confirming problems like "sorry, something went wrong" errors, missing product pricing, and repeated logouts during checkout. Amazon acknowledged the issues via a post on X and a statement to The Verge, apologizing for the inconvenience and stating they were working to resolve the problem. While Amazon Web Services (AWS) recently faced outages in Bahrain and the United Arab Emirates due to drone strikes, there was no immediate indication of a connection to the current US-based service disruptions.

Key takeaway

For e-commerce and cloud service executives, this incident underscores the critical importance of robust incident response and transparent communication during service outages. Your teams should prioritize rapid diagnosis and public updates, even for localized issues, to maintain customer trust. Proactive monitoring of service health across all platforms is essential to mitigate impact and manage expectations effectively.

Key insights

Widespread Amazon service disruptions affected shopping and music platforms, prompting an official apology and resolution efforts.

In practice

• Monitor Downdetector for real-time service status.
• Check official company social media for updates.

Topics

• Amazon Outage
• E-commerce Issues
• AWS Disruptions
• Online Services
• Technical Glitches

Best for: CTO, VP of Engineering/Data, Executive, General Interest, IT Professional, Tech Journalist

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Editorial summary, takeaway, and curation by AIssential. Original article published by The Verge.