Enterprise AI Finds its Voice: ElevenLabs and IBM Bring Premium Voice Capabilities to Agentic AI

2026-03-25 · Source: IBM - Announcements (Artificial intelligence) · Field: Technology & Digital — Artificial Intelligence & Machine Learning, Robotics & Autonomous Systems · Depth: Intermediate, short

Summary

ElevenLabs and IBM announced a collaboration on March 25, 2026, to integrate ElevenLabs' Text to Speech (TTS) and Speech to Text (STT) technologies into IBM watsonx Orchestrate. This integration aims to enhance agentic AI orchestration by providing clients with natural, multilingual conversational experiences at scale, addressing enterprise security and scalability needs. The partnership enables voice-first interactions, moving beyond text-based agents, and supports 70 languages with multiple regional accents and over 10,000 voices. This allows organizations, including government agencies, banks, and healthcare providers, to deploy AI phone agents for customer support, sales, and internal operations with enterprise-grade protections like PCI compliance and Zero Retention Mode for HIPAA-compliant data handling.

Key takeaway

For CTOs and VPs of Engineering evaluating agentic AI deployments, this collaboration signals a critical shift towards voice-first, human-centered interactions. You should prioritize solutions that offer robust multilingual capabilities and enterprise-grade security features like PCI compliance and HIPAA support to ensure trust, scalability, and regulatory adherence in customer and employee-facing AI agents.

Key insights

Integrating premium voice AI into agentic platforms enhances user trust and meets enterprise security and scalability demands.

Principles

• Voice quality builds or erodes AI agent trust.
• Enterprise AI requires robust security and compliance.
• Multilingual support expands AI agent accessibility.

Method

Integrate ElevenLabs' TTS/STT with IBM watsonx Orchestrate to enable voice-first agentic AI, supporting 70 languages and enterprise compliance for high-volume, secure interactions.

In practice

• Deploy AI phone agents in 70 languages.
• Ensure PCI compliance for payment processing.
• Utilize Zero Retention Mode for HIPAA data.

Topics

• Enterprise AI
• Conversational AI
• Text-to-Speech
• AI Agents
• IBM watsonx Orchestrate

Best for: CTO, VP of Engineering/Data, Executive, MLOps Engineer, AI Product Manager, Director of AI/ML

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Editorial summary, takeaway, and curation by AIssential. Original article published by IBM - Announcements (Artificial intelligence).