Circles, Greyskies, and HCLTech Collaborate in TM Forum Catalyst Program to Accelerate AI-led Autonomous Network Operations

2026-06-22 · Source: The AI Journal · Field: Technology & Digital — Artificial Intelligence & Machine Learning, Robotics & Autonomous Systems, Cloud Computing & IT Infrastructure · Depth: Intermediate, short

Summary

Circles, GreySkies, and HCLTech announced their participation in the TM Forum Catalyst Program on June 22, 2026, in Singapore. This collaboration, involving telecom operators like Circles.Life, KDDI, Orange, and TELUS, aims to develop an AI-powered multi-agent framework. The framework is designed to unify customer experience, network operations, and business processes into an intelligent, real-time operational ecosystem. Its objectives include accelerating end-to-end automation, enhancing service assurance, and improving customer engagement, while also creating new monetization opportunities through AI-driven insights. Circles contributes its AI-native digital telco platform, GreySkies offers expertise in AI-enabled intelligent network operations, and HCLTech provides AI, automation, and TM Forum Open APIs within an Open Digital Architecture. This initiative supports the transition to self-optimizing networks, improving operational efficiency and customer lifetime value. The project will be showcased at TM Forum's DTW Ignite event in Copenhagen from June 23-25.

Key takeaway

For AI Architects and MLOps Engineers developing next-generation telecom solutions, this collaboration highlights a critical shift towards multi-agent AI frameworks for autonomous network operations. You should evaluate integrating AI-native platforms with open, standards-based architectures like TM Forum Open APIs to unify customer experience and network management. This approach can significantly enhance operational efficiency, accelerate issue resolution, and create new monetization avenues by enabling self-optimizing networks.

Key insights

A multi-agent AI framework unifies telco customer experience, network operations, and business processes for autonomous, real-time decision-making.

Principles

• AI-driven observability anticipates issues.
• Open standards enable agile networks.
• Unified data drives autonomous decisions.

Method

The collaboration integrates AI-native digital telco platforms, intelligent network operations, and TM Forum Open APIs within an Open Digital Architecture to analyze signals, anticipate issues, and enable autonomous decision-making.

In practice

• Implement AI-powered service assurance.
• Integrate customer insights with network data.
• Adopt Open Digital Architecture.

Topics

• AI-powered Networks
• Autonomous Operations
• TM Forum Catalyst
• Open Digital Architecture
• Customer Experience Management
• Service Assurance
• Multi-agent AI

Best for: Director of AI/ML, AI Architect, MLOps Engineer

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Editorial summary, takeaway, and curation by AIssential. Original article published by The AI Journal.