Help! My boss is addicted to ChatGPT and Claude

· Source: Sifted · Field: Business & Management — Human Resources & Workforce Development, Operations & Process Management, Corporate Strategy & Leadership · Depth: Fundamental Awareness, short

Summary

A growing trend sees senior leaders and some junior staff using AI chatbots like ChatGPT and Claude to draft internal communications, leading to decreased employee motivation and feelings of inauthenticity. Employees report receiving AI-generated instructions, sick-day replies, and even having their work critiqued by AI outputs, which managers then use to "second-guess" their efforts. Artem Kuchukov, CEO of Kewazo, admitted to initially over-relying on ChatGPT for company announcements, only to receive sarcastic feedback from his team, prompting him to integrate personal touches. While some find AI-assisted communication harmless or even beneficial for grammar, many perceive it as a sign of disinterest from management, creating a "chatfisher" dynamic in the workplace.

Key takeaway

For executives considering AI tools for internal communications, understand that while AI can save time, its impersonal nature risks alienating your team and undermining trust. Prioritize genuine, human-crafted messages for critical feedback, personal announcements, and empathetic responses. If you must use AI, ensure significant human editing to inject personal touches and avoid the perception of disinterest, thereby preserving team morale and authentic leadership.

Key insights

Over-reliance on AI for internal communications can erode authenticity and employee morale.

Principles

In practice

Topics

Best for: Executive, HR Professional, Director of AI/ML, Consultant

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Editorial summary, takeaway, and curation by AIssential. Original article published by Sifted.