‘Just looping you in’: why letting AI write our emails might actually create more work

2026-04-30 · Source: Artificial intelligence (AI) – The Conversation · Field: Technology & Digital — Artificial Intelligence & Machine Learning, Operations & Process Management, Emerging Technologies & Innovation · Depth: Fundamental Awareness, short

Summary

The rise of generative AI tools, such as ChatGPT and Microsoft Copilot, is reshaping email communication in white-collar work, with 45.6% of Australians having used generative AI, 82.6% for text generation. While email was initially seen as a tool for efficiency, it has become overwhelming for many. Drawing parallels to the "myth of the paperless office," the article suggests that AI will not eliminate email but rather intensify and reshape existing communication practices, much like digital tools did not end paper use but reorganized work around new affordances. AI is currently being used to smooth email's "rough edges," such as softening requests or modifying tone, rather than reducing the overall volume or necessity of communication. This trend raises concerns about privacy and the potential for an increase in performative, AI-generated emails, making it harder to discern human-authored content and amplifying the burden of sorting and deciding.

Key takeaway

For professionals managing high email volumes, recognize that AI-powered drafting tools may increase the sheer quantity of messages, not reduce it. Your focus should shift from crafting individual sentences to discerning genuine human intent amidst a potential flood of AI-generated, polished communications. Prioritize establishing clearer expectations for what truly requires a response to avoid being overwhelmed by performative check-ins and "circling back" rituals.

Key insights

AI will likely intensify, not eliminate, white-collar email communication, reshaping its social and performative aspects.

Principles

• New technologies reshape, rather than eliminate, old work forms.
• Communication maintains relationships, not just transfers information.

In practice

• Use AI to refine email tone and soften requests.
• Recognize AI's role in performative communication.

Topics

• Generative AI
• Email Automation
• Workplace Communication
• Digital Transformation
• Paperless Office Myth

Best for: AI Product Manager, Product Manager, Executive, Consultant, General Interest

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Editorial summary, takeaway, and curation by AIssential. Original article published by Artificial intelligence (AI) – The Conversation.